英语阅读Using the Telephone【最新3篇】

英语阅读Using the Telephone 篇一

Using the Telephone for Effective Communication

In today's digital age, the telephone remains an essential tool for communication. Whether for personal or professional purposes, using the telephone effectively can greatly enhance our ability to connect with others. In this article, we will explore some tips and strategies for making the most out of telephone conversations.

First and foremost, it is important to prepare before making a phone call. Take a moment to gather any necessary information or documents that may be needed during the conversation. This will help ensure that you are well-prepared and can address any questions or concerns that may arise. Additionally, it is helpful to have a clear objective in mind for the call. Knowing what you want to achieve will help you stay focused and guide the conversation in the right direction.

When making a phone call, it is crucial to be mindful of your tone of voice. Unlike face-to-face conversations, the absence of visual cues means that your tone becomes even more significant in conveying your message. Speak clearly and confidently, and try to maintain a friendly and professional tone throughout the conversation. This will help establish a positive rapport with the person on the other end of the line.

Active listening is another key aspect of effective telephone communication. Pay attention to the person speaking and avoid interrupting. Show your engagement by providing verbal cues such as "mm-hmm" or "I see" to indicate that you are listening. Summarize or paraphrase the speaker's main points to ensure that you have understood correctly. By actively listening, you not only demonstrate respect and interest but also minimize the chances of miscommunication.

Furthermore, it is important to be concise and clear in your communication. Keep in mind that the person on the other end of the line cannot see your gestures or facial expressions, so it is crucial to communicate your message in a straightforward manner. Avoid using jargon or technical terms that may confuse the listener. Instead, use simple and concise language to ensure that your message is easily understood.

Lastly, always end the conversation on a positive note. Thank the person for their time and summarize any agreed-upon actions or next steps. This will help create a sense of closure and ensure that both parties are on the same page regarding the outcome of the conversation. Additionally, if necessary, follow up with a written confirmation or email to document any important details discussed during the call.

In conclusion, using the telephone effectively is essential for effective communication in both personal and professional settings. By preparing beforehand, maintaining a friendly and professional tone, actively listening, being concise and clear, and ending the conversation on a positive note, we can enhance our ability to connect and convey our message successfully over the phone.

英语阅读Using the Telephone 篇二

Virtual Communication: Making the Most of Telephone Conversations

With the rise of remote work and virtual communication, telephone conversations have become an integral part of our daily lives. Whether it is for work-related matters or personal connections, using the telephone effectively can greatly enhance our communication skills. In this article, we will discuss some strategies for maximizing the potential of telephone conversations in the virtual world.

Firstly, it is important to create a suitable environment for making phone calls. Find a quiet and private space where you can focus on the conversation without distractions. Background noise can be disruptive and make it difficult for both parties to hear each other clearly. Additionally, ensure that you have a stable internet connection if you are using a VoIP service or online platforms for phone calls. This will help avoid any technical issues that may interrupt the conversation.

When engaging in a telephone conversation, it is important to be mindful of your virtual presence. Even though the other person cannot see you, your tone of voice and body language still play a vital role in conveying your message. Speak clearly and confidently, and maintain a positive and engaged demeanor throughout the call. Smile while speaking, as it can be reflected in your voice and create a more pleasant atmosphere for the conversation.

Active listening is another crucial skill for effective telephone communication in the virtual world. Since you cannot rely on visual cues, it becomes even more important to pay attention to the speaker's words and tone. Avoid multitasking or getting distracted by other devices while on a call. Show your engagement by nodding or providing verbal cues to indicate that you are actively listening. This will help build rapport and ensure effective communication.

In virtual telephone conversations, it is essential to be concise and clear in your communication. Avoid using excessive jargon or technical terms that may confuse the listener. Break down complex ideas into simpler concepts, and use examples or visuals if necessary to enhance understanding. It is also helpful to ask open-ended questions to encourage the other person to share their thoughts and opinions. This will not only foster a more interactive conversation but also demonstrate your interest in their perspective.

Lastly, always follow up after a telephone conversation. In the virtual world, it is easy for details to get lost or forgotten. Send a follow-up email summarizing the key points discussed and any agreed-upon actions or next steps. This will help ensure that both parties are on the same page and provide a reference for future communication. Additionally, it shows your professionalism and commitment to follow through on the conversation's outcomes.

In conclusion, telephone conversations in the virtual world require special considerations to maximize their effectiveness. By creating a suitable environment, maintaining a positive virtual presence, actively listening, being concise and clear, and following up after the call, we can enhance our virtual communication skills and build stronger connections with others.

英语阅读Using the Telephone 篇三

英语阅读Using the Telephone

　　Making telephone calls is an important part a secretary's work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him.

　　MR SHELLI: I'd like to speak to Mr Kola of the National Bank, would you get him on the phone,please?

　　MARIA: Certainly, I'll do it at once, Mr Shelli. (TO HERSELF) Now what's Mr Kola's number? Ah,here it is ... five, three, zero,double six. (LIFTS PHONE)

　　ROSE: Switchboard, can I help you?

　　MARIA: Good morning, Rose. Maria here.Could I have an outside line,please?

　　Good morning, Rose. Maria here.Could I have an outside line,please?

　　ROSE: Oh, hello, Maria. Hold the line a moment.

　　(DIALLING)There you are, you've an outside line now, you can hear the dialling tone.

　　MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six.

　　(RINGING)

　　Thank you. (TO HERSELF) Five, three, zero, six, six.

　　(RINGING)

　　2ND OPERATOR: National Bank.Good morning,can I help you?

　　MARIA: Good morning, would you put me through to Mr Kola please?

　　Good morning, would you put me through to Mr Kola please?

　　2ND OPERATOR: MR Kola? Certainly. Who's calling him?

　　MARIA:Mr Shelli of Modern Office Limited would like to speak to him.

　　2ND OPERATOR: Thank you. Hold the line, please.

　　(PHONE)

　　MR KOLA: Kola speaking.

　　2ND OPERATOR: Good morning, Mr Kola. I have a call for you from Mr Shelli of Modern Office Limited.

　　M

　　MARIA: Mr Kola?

　　Mr Kola?

　　MR KOLA: Kola speaking.

　　MARIA:Oh, good morning, Mr Kola. Mr Shelli is calling you. Would you hold the line a moment please. I'll hand you over. Mr Shelli?

　　MR SHELLI: Yes?

　　MARIA: Mr Kola's on the line now, Mr Shelli. Will you take it in here please?

　　Mr Kola's on the line now, Mr Shelli. Will you take it in here please?

　　MR SHELLI:Thank you Maria. Hello, is that Mr Kola?

　　MR KOLA: Good morning, Mr Shelli.

　　MR SHELLI: Ah, good morning, Mr Kola, how are you?

　　Ah, good morning, Mr Kola, how are you?

　　MR KOLA: Fine, thanks, and you?

　　MR SHELLI: Very well, thank you.

　　Very well, thank you.

　　MR KOLA: I'm glad to hear it. Well, what can I do for you, Mr Shelli?

　　MR SHELLI: Well, I'm going to Europe next week and I'd like some travellers cheques. 7,000 dollars say…

　　Well, I'm going to Europe next week and I'd like some travellers cheques. 7,000 dollars say…

　　MR KOLA: 7,000 dollars. Yes certainly I can fix that for you. So you're going to Europe, are you?

　　注释：

　　☆switchboard 交换机、总机

　　☆an outside line 外线

　　☆dialling tone 电话的拨号音

　　☆travellers'cheques 旅行支票

　　☆to fix 办理、解决

　　☆to book a call 预约电话

　　☆international operator 国际电话话务员

　　☆a personal call 受话人直接通话的电话